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RETURNS & SHIPPINGMarble, slate, and hardwoods are heavy and breakable! When calculating shipping & handling rates I had 4 major goals:
1-package safety & handling
2-insurance & tracking
3-arrival in a timely fashion
4-cost to customer
I researched the major carriers: USPS, Fed-Ex, & UPS. I discovered that no ONE is best for all my needs. For example, flat rate USPS works best for the marble coasters but not for serving trays. Fed-Ex has better rates for some packages, but charges for boxes. So, my commitment to you, the customer, is that I will use the carrier that is most efficient for your particular order. And, I decided to structure rates dependent upon ordering amounts.
Unless listed otherwise, shipping rates for continental 48 United States:
-up to $29.95 total sale has free shipping
-$29.96 to $40.00, S/H is $14
-$40.01 to $75.00, S/H is $16
-$75.01 to $150.00 S/H is $18
-$150.01 and up S/H is $25
Shipping Rates for HI, AK & U.S. Territories:
-up to $50.00, S/H is $20
-$50.01 to $100.00, S/H is $35
-$100.01 to $175.00, S/H is $38
-$175.01 & up, S/H is $42.00
All of these rates are for ground shipping, with continental USA arrivals of no more than 5 days. Your package will be insured, with a delivery confirmation. You will receive an e-mail with shipping information: when sent, estimated day of delivery, & carrier. If expedited shipping is necessary, please e-mail & I'll calculate the additional charge.
If an item is damaged in transit, please advise me in a timely fashion. I will contact shipper.
Returns are accepted for in stock pieces. Contact me for approval. Customer is responsible for all shipping costs.
Regretfully, custom pieces cannot be returned.
Every step of production, from choosing materials to shipping, reflect our commitment to create a quality product for our clients.
Should any problem arise, please contact us.